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Terms of use

In all cases, the French version prevails.

Last updated: 22 October 2026

Rules for using the KISMO service and the kismo.ai website, applicable to all users

Contents

Section 1. Purpose and acceptance

1.1. These terms of use (the “Terms of Use”) set out the rules for accessing and using the KISMO service (the “Service”) and the website www.kismo.ai (the “Website”), published by KISMO, a French simplified joint-stock company with a share capital of 10,000 euros, registered with the Avignon Trade and Companies Register under number 100 952 829, with its registered office at 21 chemin du Moulin, 84530 Villelaure, France (“KISMO”).

1.2. The Terms of Use apply to any person who uses the Service or visits the Website (the “User”), whether a Member of a Space, the recipient of a sharing link, a person invited to join a Space or a simple visitor. They supplement the Terms of sale and subscription (the “Terms of Sale”), which govern the relationship between KISMO and the Client holding the Subscription, the Privacy policy and the Artificial intelligence transparency notice. Capitalized terms not defined here have the meaning given in the Terms of Sale.

1.3. Creating an account, accepting an invitation, opening a sharing link or browsing the Website constitutes acceptance of the Terms of Use. A User who does not accept the Terms of Use refrains from using the Service and the Website.

1.4. The Service is reserved for adults and for professional use: it is subscribed to, or tried for free, by a Client acting for the needs of its business, and used by the Members that this Client authorizes. A User acting on behalf of a Client warrants that they have that Client’s authorization.

Section 2. Account and security

2.1. Access to the Service requires a personal account, created by the User when subscribing or opening a free trial, or opened for them by KISMO. The account is strictly personal; sharing credentials is prohibited.

2.2. The User chooses a strong password that complies with the policy shown in the Service and turns on two-factor authentication when it is offered. They keep their recovery codes in a safe place. Changing the password signs out other devices.

2.3. The User informs KISMO (hello@kismo.ai) and the administrator of their Space without delay of any loss, theft or unauthorized use of their credentials. Actions taken from an account are deemed to be taken by its holder until such notification.

2.4. Plans subscribed to online and the free trial include a single Seat: the Space then has a single Member, its owner, who manages the authorized numbers and the settings of the Space on behalf of the Client. When a Space has several Members, the roles within the Space (owner, super administrator, administrator, member) and the rights attached to them are described in the Service. The owner and the administrators are responsible for managing Members on behalf of the Client. A Member removed from the Space loses access to their content in the Service. The Client decides what happens to this content in accordance with its legal obligations and its relationship with the Member.

2.5. Each Member manages their own content; they do not see other Members’ memories, unless explicitly shared. A memory marked confidential is excluded from sharing.

Section 3. Rules of use

3.1. The User uses the Service and the Website in accordance with their purpose, the Terms of Use and applicable law. In particular, they refrain from:

  • recording a conversation, a call or a meeting without informing the participants and without the authorizations required by applicable law;
  • submitting unlawful, defamatory or infringing content, content that invades privacy or infringes the rights of third parties, or data prohibited by the Terms of Sale (health data, criminal offence data, secrets protected by law);
  • using the Results to take, alone and without human involvement, a decision producing legal or significant effects on a person, or to monitor, score or rank people;
  • circumventing the technical protections of the Service, accessing it by unauthorized means, using it for penetration or load testing without written consent, or extracting data from it in bulk;
  • reselling, sublicensing or making the Service available to third parties, or using it to develop a competing service;
  • impersonating a person or an organization;
  • using the Service in breach of the usage restrictions that the AI Providers listed in Annex 2 of the Terms of Sale publish for their services.

3.2. In the event of a breach, KISMO may remove content, restrict a feature, suspend or close an account, and inform the Client and, where applicable, the competent authorities.

Section 4. User Content

4.1. The User is solely responsible for the Content they submit or have the Service capture (recordings, files, texts, web pages, contacts, calendars) and for the use they make of the Results. They warrant that they hold the necessary rights and authorizations over this Content.

4.2. When creating a memory from a web page or running an Internet search, the User ensures they respect the terms of use and the rights attached to the sites consulted. KISMO neither checks nor guarantees the User’s rights over imported content and is not responsible for its accuracy.

4.3. The User retains ownership of their Content and of the Results generated from it, under the conditions of the Terms of Sale. They can export them at any time (PDF, Word, Markdown, CSV, transcript, original media).

4.4. A deleted memory is kept for thirty (30) days in the trash, then permanently deleted.

Section 5. Recording conversations

5.1. The Service can capture conversations by calling the KISMO Number, by recording from the application (in-person meeting), by inviting the Meeting bot to a video meeting and by connecting a calendar. The User who starts a capture is responsible for informing the participants beforehand (existence of the recording, purpose, identity of the controller, rights) and for obtaining the consent required by the law of the place of the conversation. Covert recording of a conversation is prohibited and may constitute a criminal offence.

5.2. The Meeting bot appears in the meeting under the name KISMO, followed by the first name of the User who invited it through a meeting link, and displays, while recording, an image with the KISMO logo marked “REC”. KISMO publishes a page explaining the presence of KISMO in a meeting, which the User can share with participants. When a participant objects to the recording, the User removes the Meeting bot; the meeting host can remove it at any time. The telephone greeting of the KISMO Number introduces itself: “This is Kismo. Go ahead, I’m listening.”

5.3. Only telephone numbers declared in the Space (authorized numbers) can create memories by phone. The User keeps this list up to date.

5.4. The User ensures that capturing a conversation does not breach their professional obligations (professional secrecy, internal rules, collective agreements) or the rules of the video conferencing platform used.

Section 6. Identified people and address book

6.1. The Service identifies the speakers in a conversation and the people mentioned, attributes statements and attributes (role, contact details, relationships) to them with a reliability score, and automatically fills a personal address book for each Member, which the User can complete, correct, merge (duplicates) or delete. Only natural persons get a card.

6.2. The User is responsible, on behalf of the Client, for informing the data subjects whose data appear in their memories and address book, for the accuracy of the information they validate and for deleting cards that are no longer needed. The User may import their own address book; they warrant that they are entitled to do so.

6.3. Identifications and attributions made by the Service are automatically generated suggestions: the User checks them before relying on them. The Service does not create voiceprints and does not recognize people by their voice.

Section 7. Sharing, public links and hosting role

7.1. The User can share a memory through a link, read-only or read and export, with or without the original recording and transcript. The link is named, has an expiry date, is sent by email and can be revoked at any time. A sharing link is accessible to anyone who has it: the User carefully chooses the content they share and the people they send the link to. The Service does not currently offer password-protected links.

7.2. The User who shares a memory is the publisher of the shared content. They warrant that they hold the necessary rights and that the sharing respects the rights of the people mentioned or recorded.

7.3. For content uploaded and shared by Users, KISMO acts as a hosting provider within the meaning of article 6 of French law no. 2004-575 of 21 June 2004 on confidence in the digital economy and of Regulation (EU) 2022/2065 (Digital Services Act). KISMO is not subject to a general obligation to monitor the content it hosts and does not check its lawfulness in advance.

7.4. Anyone can report to KISMO shared content they consider unlawful by writing to hello@kismo.ai (subject: “Content report”) and stating: their identity and contact details; the address of the sharing link concerned; a precise description of the content and of the factual and legal reasons why it would be unlawful; where applicable, a copy of the correspondence sent to the author or the reason why they could not be contacted. KISMO acknowledges receipt, examines the report diligently, promptly removes or disables access to any manifestly unlawful content and informs the author of the sharing, subject to legal exceptions. Abusive reports may engage their author’s liability.

7.5. Shared content carries the name and link of KISMO and is displayed in the Service’s presentation, whatever appearance theme the User has chosen.

Section 8. AI assistant connector and integrations

8.1. The AI assistant connector allows a User to authorize a third-party artificial intelligence assistant of their choice (for example Claude, ChatGPT, Gemini, a development environment or any tool compatible with the MCP protocol) to read their memories, transcripts, address book and conversations, and to create memories in their Space. Permissions are detailed (read, write, verbatim access) and can be revoked at any time from the connected applications page; any new permission requested by an application requires a new authorization. The consent screen shows the actual address to which the application redirects the User and flags unverified applications.

8.2. By connecting a third-party assistant, the User passes their Content and Results to the publisher of that assistant, under their own contracts and terms with that publisher and with any intermediary they use. KISMO is not responsible for the processing, retention, uses or failures of these third parties. A User acting for a Client makes sure they are authorized to do so and that this connection complies with their organization’s rules.

8.3. The same principles apply to integrations configured by the User or the Client (outgoing webhooks, third-party applications, automatic exports) and to connecting a Google or Microsoft calendar, which is done through an OAuth authorization that can be revoked at any time from the Space and from the User’s Google or Microsoft account; it goes, like the connection of other third-party accounts (email, contacts, files, notes), through the provider Composio (Annex 2 of the Terms of Sale). The Service uses calendar data only to display meetings, invite the Meeting bot according to the rules chosen by the User and link past meetings to their memories, and to answer the User’s requests to the Assistant. The User can also connect their Plaud account, which the Service reads directly at Plaud, without Composio, to import the recordings they choose. They disconnect it at any time from their Space. The User can link their phone’s WhatsApp to their account: this WhatsApp then has access to the Assistant, and through it to their whole account. The User unlinks it at any time from their Space.

Section 9. Artificial intelligence

9.1. The Results (transcripts, memories, summaries, maps, cards, concepts, Assistant answers) are generated by artificial intelligence systems from the Content. They may be incomplete or inaccurate, attribute a statement to the wrong person, misdetect a language or suggest an incorrect contact match. The User validates the Results before any binding use; the Assistant cites its sources to make this check easier, and the User can correct the language of a memory or the people identified.

9.2. The written Assistant introduces itself under the name KISMO and reminds the User that it can make mistakes; the User must not present the written Assistant or the voice assistant to third parties as human beings. Results shared through a link carry the name and link of KISMO.

9.3. The Brain distills the User’s memories into concepts and maps: at their request, when they press Distill or ask the Assistant or a connected artificial intelligence assistant to do so, which counts as validation, or automatically when they have turned on automatic distillation; what the distillation produces then goes into the Brain, and the User corrects it afterwards. An invalidated concept is kept with its reason and is no longer presented as true.

9.4. The User reports to KISMO any Result that is manifestly dangerous, discriminatory or unlawful and any incident related to the operation of the Service, with the “Send feedback” button or at hello@kismo.ai. Good practice is described in KISMO’s Artificial intelligence transparency notice.

Section 10. Intellectual property

10.1. The Service, the Website and all their components (software, interfaces, texts, images, trademarks, logos, databases, documentation, KMD memory format) are protected by intellectual property law and are the exclusive property of KISMO or its licensors. The KISMO trademark is registered.

10.2. The User has a personal, non-exclusive and non-transferable right to use the Service and the Website in accordance with their purpose, for the duration of their access. Any unauthorized reproduction, representation, extraction or reuse is prohibited.

10.3. Content and Results belong to the User or to the Client under the conditions of the Terms of Sale. The User grants KISMO the right to host and process them to provide the Service.

Section 11. Personal data

11.1. KISMO processes Users’ personal data (account, login, security, support) as a controller, and Clients’ Content and Results as a processor, in accordance with its Privacy policy and section 17 of the Terms of Sale. The User exercises their rights by writing to dpo@kismo.ai.

11.2. For the data in their Space (Content, Results, address book), a User acting for a Client first contacts that Client, which is the controller; KISMO assists them under the conditions of section 17 of the Terms of Sale.

Section 12. Availability, maintenance and security

12.1. KISMO makes its best efforts to keep the Service and the Website accessible at all times, under the conditions of the Support and service level policy for subscribing Clients. Access may be interrupted for maintenance, updates, incidents or force majeure; planned maintenance is announced in the Service.

12.2. The User is responsible for their equipment, their connection and the compatibility of their browser with the Service. They refrain from any action likely to impair the operation or security of the Service.

12.3. The security measures implemented by KISMO are described on the Website’s Security page and in section 13.1 of the Terms of Sale.

Section 13. Liability

13.1. The User is responsible for their Content, their shares, the connections they authorize and their uses of the Results, and indemnifies KISMO against any third-party claim resulting from them.

13.2. KISMO provides the Service and the Website under an obligation of means. The information published on the Website is provided for information purposes and does not constitute a contractual commitment, except for the pricing page to the extent that the Terms of Sale refer to it; only the Contractual documents bind KISMO. KISMO is not responsible for third-party sites to which the Website links or for third-party services connected by the User.

13.3. KISMO’s liability towards Clients is governed by the Terms of Sale. Towards other Users, KISMO’s liability is limited to direct damage caused by its proven fault, within the limits permitted by law.

Section 14. Account suspension and closure

14.1. KISMO may suspend or close a User’s account in the event of a breach of the Terms of Use, a risk to the security of the Service or a request from an authority, after informing the User and the Client, except in an emergency or where prohibited by law.

14.2. A Member’s account is closed when the Client removes them from the Space. At the end of the Subscription or of the free trial, it remains open for viewing and export. It is closed and its data deleted at the request of its holder, under the conditions of section 21 of the Terms of Sale.

Section 15. The kismo.ai website

15.1. The Website is accessible free of charge to anyone with Internet access, access costs remaining at their expense. The Website’s content (texts, screenshots, articles) is protected and may not be reproduced without authorization, except for strictly private use or quotation.

15.2. The Website’s forms (demo request, contact) are processed in accordance with the Privacy policy. The trackers used on the Website and the means of configuring them are described in the Cookie policy; the preference center is available in the footer.

15.3. The Website may contain links to third-party sites whose content KISMO does not control.

Section 16. Changes to the Terms of Use

KISMO may change the Terms of Use. The new version is published on the Website and notified to Members in the Service; it applies thirty (30) days after publication, or immediately when required by law. Continued use of the Service constitutes acceptance; a User who refuses stops using the Service and, if they are a Client, exercises the rights provided for in the Terms of Sale.

Section 17. Governing law and disputes

17.1. The Terms of Use are governed by French law.

17.2. Any dispute is brought before the courts with jurisdiction under the legal rules. For Clients and Users who are traders, exclusive jurisdiction is given to the Avignon commercial activities court (tribunal des activités économiques), formerly the Avignon commercial court, or to any court succeeding it, under the conditions of section 26 of the Terms of Sale.

17.3. The Terms of Use are written in French; translations, when published, are provided for the User’s convenience and the French version prevails.