Question 1

How does Kismo work?

Accepted Answer

Kismo assigns you a dedicated phone number. Call it — or merge it into an ongoing call — and Kismo records, transcribes, analyzes, and structures your conversation. The report arrives by email within seconds.

Question 2

Do I need to install an app?

Accepted Answer

No. Kismo works entirely via phone call. No app to install, no account to create to get started.

Question 3

Do I need a special device?

Accepted Answer

No. Kismo works with any phone (landline, mobile, VoIP). No additional hardware needed.

Question 4

How does Kismo detect the note type?

Accepted Answer

Our AI analyzes conversation content in real-time and automatically detects among 11 note types.

Question 5

What is Kismo Note Agent?

Accepted Answer

Kismo Note Agent is a voice copilot you can activate during conversations with "Hey Kismo".

Question 6

How does speaker identification work?

Accepted Answer

Kismo uses voice diarization to automatically distinguish different speakers.

Question 7

How long does report generation take?

Accepted Answer

The report is sent by email within seconds of the call ending.

Question 8

Is Kismo free?

Accepted Answer

The Discovery plan is free and includes 3 notes per month with Essential analysis. Paid plans start at €14.90/month.

Question 9

Can I change plans?

Accepted Answer

Yes, you can upgrade or downgrade at any time.

Question 10

Is there a commitment?

Accepted Answer

No commitment. Monthly subscriptions can be canceled anytime.

Question 11

What payment methods do you accept?

Accepted Answer

We accept credit cards (Visa, Mastercard, Amex) through Stripe.

Question 12

Do you offer team pricing?

Accepted Answer

Yes, the Enterprise plan offers volume discounts and dedicated support.

Question 13

Is annual billing worth it?

Accepted Answer

Yes, annual billing saves 26% compared to monthly pricing.

Question 14

How does the 30-day free trial work?

Accepted Answer

The 30-day free trial is available on every plan, with or without commitment. You enter your credit card at signup, with no charge. The first charge happens on day 31, at your chosen plan price. You can cancel in one click any time during the 30 days.

Question 15

How many minutes can I use during the trial?

Accepted Answer

You get the full monthly quota of your chosen plan during the 30-day trial (600, 1,200 or 2,500 minutes).

Question 16

What's the difference between engaged and no commitment?

Accepted Answer

With 12-month commitment: reduced price. That's 13 months of service with 12 billed ("1 month free, then 12 months"). No commitment: higher monthly price, cancel any month. Either way, you get the 30-day free trial.

Question 17

How do I cancel?

Accepted Answer

In one click from your customer portal, anytime. During the 30-day trial: no charge. After: the 12-month commitment applies for engaged plans.

Question 18

Are prices pre-tax or post-tax?

Accepted Answer

All displayed prices are in euros, pre-tax. VAT is added based on your country.

Question 19

What happens if I exceed my minutes?

Accepted Answer

You get an alert before reaching your quota. You can upgrade anytime from your customer portal.

Question 20

Are my conversations confidential?

Accepted Answer

Absolutely. All data is encrypted at rest and in transit (TLS 1.3).

Question 21

Is Kismo GDPR compliant?

Accepted Answer

Yes. Kismo is 100% GDPR compliant. Data hosted in Europe.

Question 22

What is non-retention?

Accepted Answer

Non-retention automatically deletes audio recordings after processing.

Question 23

Who can access my notes?

Accepted Answer

Only you and people you explicitly authorize.

Question 24

Where is my data hosted?

Accepted Answer

All data is hosted in the European Union.

Question 25

Does Kismo use my data to train its AI?

Accepted Answer

No. Your data is never used to train our AI models.

Question 26

Does Kismo work with all phones?

Accepted Answer

Yes, with any phone capable of making a call.

Question 27

What languages are supported?

Accepted Answer

French and English. More languages will be added.

Question 28

Can Kismo integrate with other tools?

Accepted Answer

Email integration is available. Zoom, Meet, Teams, Slack, Notion and CRMs are on the roadmap.

Question 29

Is there a mobile app?

Accepted Answer

A mobile app is in development.

Question 30

What is the transcription quality?

Accepted Answer

Over 95% accuracy in French and English.

Question 31

Is there a call duration limit?

Accepted Answer

Paid plans have no limit. Discovery plan limits to 15 minutes.

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